Support & FAQ

We’re here to help.

Answers for capture quality, privacy controls, and cloud extraction. Reach us directly if you need more.

Top questions

Does my data leave the device?

By default, processing stays on-device (Apple Intelligence / Vision). If you enable cloud extraction or document search, files are sent over TLS through our backend or through an authorized provider upload session. Temporary files are removed after processing; managed search indexes remain until the document or account is deleted.

How do I disable cloud processing?

Use the in-app toggle for “Cloud extraction”. Turning it off keeps processing on-device only.

Which file types work best?

Images (JPG/PNG/HEIC) and PDFs. For multi-page PDFs, we preserve headings, tables, and lists in the output where possible.

How do I report a privacy issue?

Email privacy@aicapture.app with details. We prioritize data requests and removal.

How do I permanently delete my account?

Open ChattyDOC Settings → Account → Delete Account, verify with Apple, and confirm. This removes your ChattyDOC account and associated app data; it does not cancel an App Store subscription.

Troubleshooting

Contact

Support

General questions, bugs, feature requests.

aymanhamak@icloud.com

Privacy

Data access/removal, cloud processing questions.

privacy@aicapture.app

Business

Partnerships and licensing.

hello@aicapture.app